KPIs provides a focus for strategic and operational improvement, create an analytical basis for decision making … Although some, like net profit margin, are nearly universal in business, most industries have their own key performance indicators as well. This task has to be structured. KPI(Key Performance Indicator)は、「ケーピーアイ」と読み、日本語では「重要経営指標」「重要業績指標」などと訳されるもの。 アクセス解析では、目標値に対する状況を示す指標として扱われることが多い。 So what key performance indicators Key Performance Indicators or "KPIs" form an important part of the data that companies need to explain how they're progressing towards their marketing and business goals. How few depends on many things including the type of business, the nature of the activity and the level of control required. They are used in marketing. So can be poorly structured one, or ones that are too Also known as a flash report or dashboard, a … Performance measurement as defined by Wikipedia says " Performance measurement is the process of collecting, analyzing and/or reporting information regarding the performance of an individual, group, organization, system or component". KPIs not only provide an organization with a focus for strategic and operational improvement, but a way to compare achievements to similar organizations. KPIs help both individuals and groups understand what it means to achieve success towards a goal. They do not substitute for the other measurement and evaluation activities listed above. Key performance indicators (KPIs) are just one of the ways of using measurement and evaluation in KM initiatives. Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward an intended result. Amazon配送商品ならKey Performance Indicators: Developing, Implementing, and Using Winning KPIsが通常配送無料。更にAmazonならポイント還元本が多数。Parmenter, David作品ほか、お急ぎ便対象商品は当日お届けも可能。 重要業績評価指標(じゅうようぎょうせきひょうかしひょう、英: Key Performance Indicators, KPI)は、組織の目標達成の度合いを定義する補助となる計量基準群である[1]。KPI はビジネスインテリジェンスにおいて、現在のビジネスの状態を示すものとして使われ、今後の対応策でどうなるかを予測するのに使われる。KPI をリアルタイムで監視することを BAM(ビジネスアクティビティ・モニタリング)と言う。KPI は、リーダーシップ育成、雇用、サービス、顧客満足といった定量的計測が難しいものを定量化する場合に使われることが多い。KPI は(例えば、バランスト・スコアカードのような技法を通して)一般に組織の経営戦略と関連している。, 実際の KPI は、その組織の特性や戦略によって異なる。組織の目標達成度合いを測る補助となるもので、特に成果を定量化しづらい知識ベースのプロセスに関するものが多い。, KPIは、組織の方向性、ベンチマーク、目標、時系列などの測定対象の重要な一部である。例えば、「顧客毎の平均収入の増加を2008年末までに10ポンドから15ポンドにする」と言った場合、「顧客毎の平均収入」がKPIである。KPIは、主要成功要因(KSF)とは異なる。例えば上記の例では、「顧客毎の平均収入」を増やすという目標を達成するためになすべきこと(例えば、新製品投入)がKSF になる。, 業績評価指標は、ビジネスの種類や目的によって異なる。学校では、学生の落第率を KPI とするかもしれない。ビジネスでは、KPI として「再来顧客からの収入の割合」が使われるかもしれない。, 組織は少なくともKPIを特定しておかなければならない。KPI特定に関わる環境として以下の点が上げられる。, KPI 特定にあたって、SMART という頭字語がよく使われる。KPI には以下の要素が必要とされる。, これらのリストは包括的であって、特定業界に固有なものではない。これらは銀行にも当てはまるし、電話会社やサービス業にも当てはまる。, ITが未発達だった時代はある期間のデータが得られるまで、1カ月や2カ月の遅延は当たり前だった。しかし、ITの利用により、より速くKPI 関連データを集計できるようになった。データを素早く入手することは、多くの企業が重視するようになってきている。たとえば金融業では情報の早さが重要であり、シティバンクは週単位でKPI関連データを集計しており、場合によっては数値を毎日分析している。, 総合設備効率(OEE)は、製造業における財務関連以外の指標として広く受け入れられている。, 重要業績評価指標は、測定に使われる値を明確化する。それらの値をシステムに入力することで要約情報としての「指標」が得られる。指標は対象によって以下のように分類できる。, 重要業績評価指標は、実用的な意味ではビジネスの価値を最大化するであろう目標設定を意味する。, 実際に重要業績評価指標を得ようとしている企業では、特定のビジネスに必要な重要業績評価指標を測定しようとすると、あまりにもコストがかかったり、困難だったり、不可能だったりすることが分かる(例えば、従業員の勤労意欲は数値化するのが難しい)。履歴が似ているビジネス指標をKPI測定に使うことが多い。これはうまく働くことが多いが、それが正確な測定ではなく単なる大雑把なガイドにしかならない点を忘れてはならない。 Without a good methodology to create Objectives and KPIs, a strategy will never be successfully implemented. In economia aziendale un indicatore chiave di prestazione (ICP), detto anche indicatore essenziale di prestazione (IEP) (in inglese Key Performance Indicator o KPI) è un indice dell'andamento di un processo aziendale. Many teams and organizations use KPIs to track progress but fail to leverage the power for KPIs as a team-based process. This article explains what KPIs are, what they do, and how Leading indicatorsare forward-looking and offer a glimpse into future performance. Developing Meaningful KPIs A key performance indicator (KPI) is a value used to monitor and measure effectiveness. B‚¨–â‚¢‡‚킹‚Í, (Strengths-Weaknesses-Opportunities-Threats analysis). Key performance indicators are defined measurements that help businesses track performance over time. associated key performance indicators (KPIs). Key performance indicators best practices Measuring and monitoring business performance is critical, but focusing on the wrong key performance indicators can be detrimental. 《key performance indicator》企業などの組織において、個人や部門の業績評価を定量的に評価するための指標。 達成 すべき 目標 に対し、 どれだけ の 進捗 がみられたかを明確にできる 指標 が 選択 される。 重要業績評価指標(じゅうようぎょうせきひょうかしひょう、英: Key Performance Indicators, KPI)は、組織の目標達成の度合いを定義する補助となる計量基準群である 。KPI はビジネスインテリジェンスにおいて、現在のビジネスの状態を示すものとして使われ、今後の対応策でどうなるかを予測するのに使われる。KPI をリアルタイムで監視することを BAM(ビジネスアクティビティ・モニタリング)と言う。KPI は、リーダーシップ育成、雇用、サービス、顧客満足といった定量的計測が難しいものを … A performance indicator or key performance indicator (KPI) is a type of performance measurement. 「KPIの設定が重要だ。」「KPIを達成するにはどうしたらよいのか考えよう。」 など、KPIはマーケティングや営業の現場で最近よく耳にする用語ですが、これは「Key Performance Indicator」の略です。日本語では「重要業績評価指標」と訳されます。 事業目標を達成するためには、その目標達成に必要となるプロセスを具体化して考える必要があります。例えば、1ヶ月に10万ユーザーが訪れる商品ページで、3000回商品 … Graduation Rate: This KPI determines the number of students who completed their schooling or received a particular certificate or degree within the normal time frame. Key Performance Indicators play a critical supporting role towards achieving your organisation’s goals, targets, aspirations and vision. What is a Key Performance Indicator (KPI)? [1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. Moreover, what’s behind it. A key performance indicator is a number that shows whether you’re getting closer to your goal or if there’s a lag in progress. 別の実用上の問題として、一旦KPIを決定すると、例えば毎年の傾向の比較をする必要性から、KPIを簡単には変更できない点があげられる。また、あまりにも特殊なKPIは、他社との比較に使えないという問題もある。, KPI(重要業績評価指標)やBSC(バランスト・スコアカード)などによる数値目標管理の限界が指摘されている。例えば、マーク ホダックの調査によると、バランストスコアカード(BSC)により業績給を支給している企業は、S&P 500の15 %を占めたが、その他の企業より平均3.5 %業績が低かったことが明らかになっている[2][3]。, Key Performance Indicators – What Are Key Performance Indicators or KPI, Information Technology Infrastructure Library, https://ja.wikipedia.org/w/index.php?title=重要業績評価指標&oldid=77646565. 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